If you receive a damaged return or accept a return past the return window, don’t be afraid to withhold part of a refund or charge a restocking fee. It is well within your right, as stated within the Amazon returns policy, to do so if you meet certain criteria.(Amazon Restocking Fee)
Restocking fee basics
Retailers commonly charge a restocking fee in order to cover costs for a returned item. If you receive a damaged return. you’ll incur additional costs of having the item inspected and repaired before it’s given back to you. A retailer may also add a restocking fee if they miss the return deadline, if they have to pay an employee to remove the damaged item and return it to you, or if they are in the process of restocking their inventory with an item that you return.
Here are three essential characteristics of a restocking fee, based on Amazon’s terms and conditions.
Eligibility: You must agree to the condition that you will not use the full value of the return as a deduction on your tax return and will instead apply the return to your Amazon purchases.
Restocking fee criteria
Amazon has a list of scenarios where you can charge a restocking fee, including the following:
- your return does not meet the 10-day processing time
- A return without a shipping label, wrong/incomplete packaging, damaged, or irregular/broken product or is from another country
- your item is missing an item number
- Item has a damaged bar code or otherwise does not match the Amazon.com bar code
- Your item is undeliverable
- A product returned that opened or received from someone else
- It’s up to you to verify if an item is eligible for a restocking fee. It can be as easy as clicking on “more detail” in your order summary and navigating to the orders history link.
Restocking fee best practices
Notify your return sender of damaged goods. Notifying the returns sender of damaged goods and also applying a restocking fee is the best practice for both parties, as it protects both the sender’s reputation and also the seller from dealing with a dispute. The seller will then be forced to provide a solution which is reasonable for both parties. If the sender refuses to reimburse you for the items that have been damaged, you have the option to withhold the restocking fee. Most sellers will then ask for compensation for the inconvenience, shipping, and restocking of the items (about 1.5% to 3% of the overall purchase amount for most orders). Regardless of whether or not they are willing to do this, most will negotiate a discount for you.
Understanding return policies(Amazon Restocking Fee)
Here are the most frequently asked questions about return policies from last year and this year.
Q. Does my Amazon return policy change for the holidays?
A. The only thing that changes about Amazon returns policies is the length of the return period. Last year, the length of the return period was extended to 180 days but the policy was still quite strict. This year, the return period remains the same but Amazon has extended its free shipping offer during the holidays. That means that it is easier to return your gift if you purchase through the marketplace. However, the discounts and other perks are only available for Amazon Prime members.